Remote IT Support & AMC for Offices and Growing Businesses
One team for all your everyday IT: software installation, computer and laptop setup, email, backups, antivirus and regular maintenance. Raise a request on WhatsApp and we fix it remotely, usually the same working day. Simple monthly AMC plans for businesses in India and worldwide.
Who it’s for
- Small and medium offices with 2 to 50 computers and no full-time IT person
- Clinics, CA firms, agencies, shops and manufacturers that depend on a few critical PCs and software
- Businesses tired of calling a different technician every time something breaks
- Remote teams and founders who want their laptops, email and backups handled properly
What you get
- One number for all IT issues: WhatsApp, call or email us
- Fast remote fixes without waiting for a technician visit
- Backups you can trust, checked regularly, not just switched on
- Fixed monthly cost instead of surprise repair bills
- A monthly report of what was fixed, updated and backed up
What our IT support covers
Everyday IT for your office and team, handled remotely. Get help for a single issue or put everything on an AMC plan.
Remote helpdesk
Raise a request on WhatsApp, phone or email. We connect securely to the computer, with your permission, and fix the problem while you watch.
Software installation & licensing
Installing, activating and updating MS Office, Microsoft 365, Tally, PDF and design tools, browsers, printers and business software, with genuine licences.
Computer & laptop setup
Setting up new Windows and Mac devices, moving data from old machines, user accounts and a standard set of apps for every new employee.
Backup & recovery
Automatic backups to Google Drive, OneDrive, cloud storage or a NAS, with regular restore checks so your data is really recoverable.
Email, Microsoft 365 & Google Workspace
Business email setup, adding and removing users, Outlook and mobile configuration, shared drives and fixing sync or delivery problems.
Antivirus, updates & security
Antivirus management, Windows and software updates, password and two-factor setup, and basic protection against ransomware and phishing.
Network, Wi-Fi & printers
Remote troubleshooting for internet, Wi-Fi, router settings, shared folders, printers and scanners across your office.
Preventive maintenance
Regular health checks, disk clean-up, performance tuning and early warnings for failing disks or full storage, before they stop your work.
Business software support
Help with Tally, billing and POS software, Zoho and other tools your team uses daily, including installation, data paths and backups.
Systems and tools we support
If your team uses it every day, we can most likely look after it. Not sure? Ask us on WhatsApp.
How remote IT support works
Raise a request
Send the problem on WhatsApp, email or a call. A screenshot or photo of the error helps us start faster.
Secure remote session
You share a one-time access code. We connect only while you allow it, and you can end the session at any moment.
Fix & confirm
We fix the issue, test it with you and explain what caused it and how to avoid it next time.
Log & report
Every request is logged. AMC clients get a monthly summary of fixes, updates and backup status.
IT support & AMC plans
Pay only when something breaks, or choose a monthly AMC so your IT is looked after before problems start.
On-demand support
Starting from
₹499/issue
$20/issue
- One-time remote fix, no contract
- Software installation or error fix
- Email, printer or network issue
- Price confirmed before we start
AMC Starter
Starting from · up to 5 devices
₹2,999/month
$49/month
- Unlimited remote support requests (fair use)
- Software installation & updates
- Antivirus & Windows update management
- Monthly backup check
- Same-working-day response
- Monthly support report
AMC Business
Starting from · up to 15 devices
₹6,999/month
$119/month
- Everything in AMC Starter
- Priority response within 4 working hours
- Automatic cloud backup setup & monitoring
- Microsoft 365 / Google Workspace admin
- New device & employee setup
- Quarterly IT health check
What’s not included in the plan price
Hardware, spare parts and software licences are billed at actual cost, and we always ask before buying anything. On-site visits for nearby clients are quoted separately. Very large one-time jobs, such as moving a whole office to a new email system, are quoted as a project.
More than 15 devices or several offices? We create a custom AMC after a free call. Annual billing is available for all plans.
Why EcommFusion for IT support
The same team that builds your website, email and software can look after the computers your business runs on.
You stay in control
Remote access only with your permission for each session. We sign an NDA on request and never keep your passwords in plain text.
Fixed monthly price
Know your IT cost in advance. Anything outside the plan is quoted and approved before we start.
One team, one number
Website, email, cloud and office computers handled by one team, so nobody passes the blame.
Simple payments
Bank transfer or UPI for clients in India; Wise, PayPal or international wire transfer for clients abroad.
Frequently asked questions
What is an IT AMC?
An IT AMC (annual maintenance contract) is a fixed monthly or yearly plan in which we look after your computers, software, email and backups. Instead of paying for every repair, you pay one predictable amount and we handle support and preventive maintenance.
Can you really fix problems remotely?
Most everyday issues, such as software installation, email, printer settings, slow computers, updates and backups, can be fixed remotely in one session. If a problem needs hardware work, we tell you exactly what is needed and can arrange it.
Is remote access safe?
Yes. We use trusted tools such as AnyDesk, TeamViewer or Microsoft Quick Assist. You share a one-time code, you can see everything we do, and you can end the session at any time. We sign an NDA on request.
How quickly do you respond?
AMC Starter requests are answered the same working day and AMC Business requests within 4 working hours. On-demand requests are handled as soon as a slot is free, usually the same or next working day.
Do you provide on-site support?
Our service is remote-first, which keeps it fast and affordable. For nearby clients we can arrange on-site visits, quoted separately, for jobs such as hardware installation or office network setup.
Are software licences and hardware included?
No. Licences, hardware and spare parts are billed at actual cost. We only install genuine, licensed software and always get your approval before buying anything.
Can businesses outside India use your IT support?
Yes. Because support is remote, we can help teams in the UK, UAE, USA, Australia and Europe within overlapping business hours. International plans are billed in USD.
Stop losing hours to IT problems.
Tell us how many computers you have and what software your team uses. We’ll suggest the right plan on a free call.
Prefer email? Write to info@ecommfusion.in or use our contact page.